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Great expert support with bugfix guaranty.

EDUCATION

Rapid

Clipse

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Region North & South America
Mo - Fr
08:00 - 17:00
PT
Mo - Fr
08:00 - 17:00
PT
Mo - Fr
08:00 - 17:00
PT
Support Options
Bronze
Gold
Support hours
Supported solutions
Support channels
Duration
Silver
Reaction time guaranteed  (within our service times)
Next Business Day
Next Business Day
4 hours
RapidClipse IDE TOOLS
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Support ticket system
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Phone support with call back support
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Remote login
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Escalation directly to the RapidClipse development team,
maintained by dedicated account manager
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Contract duration
12 months *
12 months *
12 months *
Price per month
$
100
$
250
$
500
Prices
Support volume
Support hours included
10
   20
35
Services (not exhaustively)
Customizing GUI components
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Support for problems with external solutions (APIs, applicationserver, DBs etc.)
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RapidClipse FRAMEWORK
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Answering your technical questions
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Vaadin Framework (first level support)
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MOST POPULAR
Hotfix guaranty
Immediately bugfixing warranted for your reported RapidClipse bugs, providing an individual hotfix release.
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Support for your build and deployment process
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Code review, patching and improving your own code
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Bug-Priority bump-up
High prioritization of your reported RapidClipse bugs, timely fixing in the next 1-3 releases
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Bugfix guaranty
Bugfixing guaranted for your reported RapidClipse bugs for next release.
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Hibernate (first level support)
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Infos about Bugfix-Updates
Program errors in RapidClipse will basically be fixed by their priority. The priority of an issue will be set by defined criteria. Bugs, which are classified in their priority with Essential or High, will be definitely fixed until the next release. According to the leftover time issues with lower priority will be processed. In practice, due to limited time and resources we are unable to fix all known bugs until the next release, so that bugs with a lower priority can also remain unprocessed over a longer period of time.
If you signed a support agreement, the issues reported by you will have a higher priority and thereby will be processed quicker.
Individual implementation of single methods, classes, interfaces, webservices etc.
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Region EMEA
Mo - Fr
08:00 - 17:00
CET
Mo - Fr
08:00 - 17:00
CET
Mo - Fr
08:00 - 17:00
CET

Support Contracts

FLEX Support

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RapidClipse_Logo_horizontal_transparency_130
Perfect assistance & bugfix guaranty
Fully support without firm contract commitment
A support contract warrants you professional support from our experts. In this way your required time for analyzing and fixing a problem will be reduced drastically and will save yourself valuable development time. The program errors in RapidClipse reported by you will have a higher priority and consequently get preferred handling.
Additional support hours:
5 hours - Bronze $100/h, Silver $125/h, Gold $145/h
 
* Contract duration and termination:
The contract duration is 12 months. The contract will automatically renewed for another 12 months, if it is not terminated in writing at least 3 months before expiration.
 
** Bug-Priority bump-up: Bugs, which can not be fixed with reasonable effort or not at all are excluded.
*** Bugfix warranty: Bugs, which can not be fixed with reasonable effort or not at all are excluded.
**** Hotifx warranty: For exceptional cases only, especially in case of fatal errors, critical security lacks, memory leaks, system crashes etc. Bugs, which can not be fixed with
       reasonable effort or not at all are excluded.
Services
 
Features
 
Community