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Great expert support with bugfix guaranty.

EDUCATION

Rapid

Clipse

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Region North & South America
Mo - Fr
08:00 - 17:00
PT

Simple Process Flow

Support hours
Supported solutions
Support channels
Duration
Reaction time guaranteed (within our service times)
Next Business Day
RapidClipse IDE TOOLS
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Support ticket system
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Phone support with call back support
Remote login
Escalation directly to the RapidClipse development team, maintained by dedicated account manager.
Contract duration
Price per month
Prices
Support volume
Support hours included
Services (not exhaustively)
Customizing GUI components
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Support for problems with external solutions (APIs, applicationserver, DBs etc.)
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RapidClipse FRAMEWORK
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Answering your technical questions
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Vaadin Framework (first level support)
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Hotfix
Immediately bugfixing warranted of your reported RapidClipse bugs, providing an individual hotfix release.
Support for your build and deployment process
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Code review, patching and improving your own code
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Bug Priority
High prioritization of your reported RapidClipse bugs, bugfixing in the next 1-3 releases
Bugfix Warranty
Bugfixing warranted (if not possible, providing a workaround) in the next release.
Hibernate (first level support)
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Infos about Bugfix-Updates
Program errors in RapidClipse will basically be fixed by their priority. The priority of an issue will be set by defined criteria. Bugs, which are classified in their priority with Essential or High, will be definitely fixed until the next release. According to the leftover time issues with lower priority will be processed. In practice, due to limited time and resources we are unable to fix all known bugs until the next release, so that bugs with a lower priority can also remain unprocessed over a longer period of time.
If you signed a support agreement, the issues reported by you will have a higher priority and thereby will be processed quicker.
Individual implementation of single methods, classes, interfaces, webservices etc.
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One time registration of your FLEX support account
$ 50,00
Support case receipt, checking, estimation of time and cost  roughly (once per support case)
$ 10,00
Support case implementation
$ 40,00 / 15 min.
Billing increment
15 min.
Basic fees
Contract duration
Termination of your FLEX support account
At any time
FLEX support details
Sign up once for our FLEX support

1

2

Describe your intention or problem in our online ticket system

3

Wait for our time and cost estimation

4

Grant us the mandate for implementation or cancel the support case

5

You get the code

6

After your final acceptance test the support case is finished
Region EMEA
Mo -Fr
08:00 - 17:00
CET

Support Contracts

FLEX Support

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RapidClipse_Logo_horizontal_transparency_130
Perfect assistance & bugfix guaranty
Fully support without firm contract
With our FLEX support you get our professional support without having a support contract. FLEX Support is mostly used by our customers who want us to make a code review, finding rebellious bugs or implementing single functions, minor program modules, interfaces to external systems, webservices, special GUI components, individual UI themes and so on. The FLEX support process flow is really simple and pleasant transparent.
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